Our firm is growing at an incredible rate and we want employees who share our commitment to excellence and dedication to professionalism. If this is you, you’ll really like it here.

Our Client Support Team members are vital front-line employees who support our clients by providing an exceptional level of service with each client interaction. The Client Support position speaks with clients on the phone, in person and via email to onboard new clients, help retain current clients and support the Accounting team members complete projects through excellent client interaction.

Our client support team are client-focused, authentic and engaging. If you are looking to grow your career with a leading firm and can share in our passion and commitment to client service, we’d love to speak to you.

Essential Functions

• Onboard new clients to Abacus services.
• Retain clients for continued and/or additional services.
• Manage and execute delegated tasks from co-workers (i.e.: what is known as the Exception List)
• Complete project related tasks, which includes, but is not limited to: setting up new projects in Abacus’ database, gathering and delivering information from clients to fulfill service requirements, assessing, etc.
• Answer phones and assist walk-ins in a positive and professional manner. Take ownership of tasks involved to fulfill client’s expectation within our firm’s policies and procedures.

Skills

• Professional customer service etiquette, both via phone and in person
• Computer software skills (Excel, Word, Outlook, etc.)
• Effectively work in a collaborative team environment
• Self–motivated
• Reliable and able to work well in a fast paced environment
• Maintain confidentiality regarding divisional clients
• Ability to multitask

Minimum Requirements

• High school diploma or GED
• One (1) year of customer service experience
• Computer literacy, including Microsoft Office
• Strong interpersonal skills
• A professional appearance that complies with the standards of the Abacus Employee Manual
• Ability to work at a computer station for several hours
• Ability to lift at least 15 pounds
• The mission and values of our firm set the cultural foundation of the firm.  All employees are required to agree with our mission and values and make them a priority during their employment.  Our values are Integrity, Client Service Orientation, People Focus, Positive Attitude, and Ownership.  Our mission is to create long-lasting relationships with our clients and employees by providing services through mutually profitable partnering alliances and by attracting and retaining the best employees who share our commitment to excellence and our dedication to professionalism. Above all to glorify God in everything we do.
• This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Compensation

• • $15 -$17 per hour
  • Medical Insurance
  • Dental Insurance
  • 401K
  • Life Insurance

Abacus CPAs, LLC, one of the fastest growing firms in Southwest Missouri, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader in Southwest Missouri.

You’ll find that things are a distinctively different here at Abacus CPAs, and we’re proud of it.  We center on one key component; people.  We foster an environment of growth, trust, and confidence and you’ll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture.

We’re proud to be recognized by local, regional and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact.